Privacy Policy

SpinBet Online Casino – Privacy Policy for New Zealand Players

1. Introduction and Overview

SpinBet is an online casino brand operated under a licence issued by the Government of Curaçao, which grants SpinBet the legal authority to provide online gambling and casino services to eligible players across permitted jurisdictions, including New Zealand. SpinBet is committed to protecting the privacy and personal data of all users who access, register with, or interact with its platform. This Privacy Policy sets out the legal basis upon which SpinBet collects, processes, stores, shares, and protects personal information in connection with its iGaming services. By accessing the SpinBet platform, creating a player account, or engaging with any of its services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. This document has been drafted in accordance with internationally recognised data protection principles, the requirements of SpinBet’s Curaçao gaming licence, applicable Anti-Money Laundering obligations, and responsible gambling standards relevant to players in New Zealand.

2. Data Controller Information

SpinBet operates as the data controller responsible for the personal information collected through its platform. As data controller, SpinBet determines the purposes and means by which personal data is processed. SpinBet is bound by the obligations of its Curaçao gaming licence and adheres to data protection principles that include lawfulness, fairness, transparency, data minimisation, accuracy, storage limitation, integrity, and confidentiality. Players who have questions, concerns, or requests regarding the processing of their personal data may contact SpinBet’s designated Data Protection Officer through the contact details provided in the platform’s support section.

3. Information We Collect

SpinBet collects personal information that is necessary for the lawful and effective operation of its online casino platform. The categories of data collected include the following:

• Registration data, including full legal name, date of birth, residential address, email address, telephone number, and username selected at the time of account creation
• Identity verification documents, including copies of government-issued identification such as passports or national identity cards, proof of address documentation, and source of funds declarations required for KYC compliance
• Payment details, including bank account information, credit and debit card details, e-wallet account identifiers, and transaction histories associated with deposits and withdrawals
• Gameplay and transaction data, including records of bets placed, games accessed, winnings, losses, session durations, and account balance movements
• Technical and device data, including IP addresses, browser type, device identifiers, operating system information, and geolocation data where applicable
• Communication records, including all correspondence between the player and SpinBet’s customer support team, whether submitted via live chat, email, or any other communication channel
• Cookies and tracking data, as further described in the Cookie Policy section of this document
• Responsible gambling data, including self-exclusion requests, deposit limits set by the player, and any other information submitted in connection with player protection tools

4. Legal Basis for Processing

SpinBet processes personal data on the following legal grounds:

• Contractual necessity, as processing is required to fulfil the terms of the player agreement and to provide the online casino services requested by the user
• Legal obligation, as SpinBet is required to process certain categories of data in order to comply with Anti-Money Laundering regulations, Know Your Customer requirements, and reporting obligations under its Curaçao gaming licence
• Legitimate interests, where SpinBet has a legitimate business interest in processing data for fraud prevention, platform security, and the improvement of its services, provided such interests are not overridden by the rights and freedoms of the data subject
• Consent, where SpinBet relies on the player’s freely given, specific, informed, and unambiguous consent to process data for marketing communications and non-essential cookies

5. Purpose of Data Usage

The personal information collected by SpinBet is used for the following purposes:

• Account creation and management, including the verification of player identity, the administration of player accounts, and the facilitation of login and account access
• KYC and identity verification procedures, to confirm that players meet the minimum age requirement and to verify the accuracy of registration information submitted during onboarding
• AML compliance, including the monitoring of financial transactions for suspicious activity, the assessment of source of funds, and the fulfilment of reporting obligations to competent authorities where legally required
• Fraud prevention and platform security, including the detection and investigation of unauthorised access, bonus abuse, collusion, and other activities that may constitute a breach of SpinBet’s terms and conditions
• Payment processing, including the execution of deposits and withdrawals and the verification of payment method ownership
• Customer support, to respond to player queries, resolve disputes, and maintain records of communications for quality assurance purposes
• Marketing communications, where the player has provided consent, including the delivery of promotional offers, bonuses, newsletters, and personalised recommendations
• Responsible gambling compliance, including the implementation of player protection tools, the monitoring of gambling behaviour for signs of problem gambling, and the enforcement of self-exclusion requests
• Legal and regulatory compliance, including the retention of records as required by SpinBet’s Curaçao licence conditions and any applicable international legal obligations

6. Data Sharing and Disclosure

SpinBet does not sell personal data to third parties. However, SpinBet may share personal information with selected third parties in the following circumstances:

• Payment service providers and financial institutions, for the purpose of processing deposits and withdrawals and verifying the ownership of payment methods
• Identity verification and KYC partners, including third-party verification agencies that assist SpinBet in confirming player identities and conducting document checks
• AML compliance service providers, including organisations that assist SpinBet in screening transactions and player profiles against sanctions lists and politically exposed persons databases
• Technology and platform service providers, including software vendors, hosting providers, and IT support companies that process data on behalf of SpinBet under data processing agreements
• Regulatory and licensing authorities, including the Curaçao Gaming Control Board and any other competent authority that has the legal right to request disclosure of player data in connection with a regulatory investigation or compliance review
• Law enforcement agencies, where SpinBet is legally compelled to disclose information in response to a court order, subpoena, or statutory obligation
• Fraud prevention organisations and industry bodies, where sharing is necessary to prevent, detect, or investigate financial crime or match-fixing activities

All third-party service providers engaged by SpinBet are contractually required to process personal data in accordance with applicable data protection standards and to implement appropriate technical and organisational security measures.

7. Data Retention

SpinBet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. Player account data is generally retained for a minimum period of five years following the closure of an account, in accordance with AML record-keeping requirements. Communication records and transaction logs may be retained for extended periods where required by applicable law or ongoing regulatory proceedings. Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Data Security

SpinBet implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include the use of encryption technologies for data transmission, secure server infrastructure, access controls limiting data access to authorised personnel only, regular security audits, and staff training on data protection obligations. While SpinBet takes all reasonable steps to secure personal data, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure, and SpinBet encourages players to take personal precautions such as maintaining strong passwords and logging out of their accounts after each session.

9. Player Rights

Players whose personal data is processed by SpinBet have the following rights in relation to that data:

• The right to access personal data held by SpinBet, including the right to request a copy of the information processed and details of the purposes for which it is used
• The right to rectification, meaning the right to request correction of inaccurate or incomplete personal data
• The right to erasure, also known as the right to be forgotten, subject to overriding legal obligations that require SpinBet to retain certain data
• The right to restrict processing, where the player contests the accuracy of data or objects to processing on legitimate interest grounds
• The right to data portability, where processing is carried out by automated means and based on consent or contractual necessity
• The right to object to processing carried out for direct marketing purposes, which can be exercised at any time without providing justification
• The right to withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal

To exercise any of the above rights, players should submit a written request through the contact channels available in SpinBet’s support section. SpinBet will respond to all valid requests within a reasonable timeframe and in accordance with applicable data protection obligations.

10. Cookie Policy

SpinBet uses cookies and similar tracking technologies on its platform to ensure the proper functioning of the website and to improve the user experience. Cookies are small text files that are stored on a player’s device when they visit the SpinBet website.

• Essential cookies are strictly necessary for the operation of the SpinBet platform and cannot be disabled without affecting the functionality of the website. These cookies enable core features such as session management, login authentication, and security controls.
• Analytical cookies are used to collect information about how players interact with the SpinBet platform, including pages visited, time spent on site, and navigation paths. This data is used in aggregate form to improve platform performance and user experience.
• Marketing and preference cookies may be used, where the player has provided consent, to deliver personalised content, track the effectiveness of promotional campaigns, and remember player preferences across sessions.

Players may manage their cookie preferences through the cookie consent tool available on the SpinBet platform or through their browser settings. Disabling certain categories of cookies may affect the functionality and performance of the platform.

11. International Data Transfers

SpinBet may transfer personal data to countries outside of New Zealand or the jurisdiction in which the player is located, including to countries where SpinBet’s service providers and technology partners are based. Where such transfers occur, SpinBet ensures that appropriate safeguards are in place to protect personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those observed by SpinBet.

12. Responsible Gambling and Data Processing

SpinBet is committed to promoting responsible gambling and uses personal data to support player protection initiatives. Data collected in connection with responsible gambling tools, including self-exclusion requests, deposit limit settings, and session time reminders, is processed to enforce player protection measures and to monitor gambling behaviour for indicators of harm. SpinBet may share relevant data with responsible gambling organisations or regulatory bodies where required to fulfil its player protection obligations under its Curaçao gaming licence.

13. Changes to This Privacy Policy

SpinBet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or operational practices. Players will be notified of material changes through the platform or via the email address associated with their account. Continued use of the SpinBet platform following notification of changes constitutes acceptance of the updated Privacy Policy. Players are encouraged to review this document periodically to remain informed of how their personal data is being processed.

14. Governing Law and Jurisdiction

This Privacy Policy is governed by the terms of SpinBet’s Curaçao gaming licence and applicable international data protection principles. Any disputes arising in connection with the processing of personal data shall be subject to the dispute resolution procedures set out in SpinBet’s Terms and Conditions. Players in New Zealand are advised that they may also seek guidance from relevant consumer protection or privacy authorities in their jurisdiction in the event of an unresolved complaint.